VoIP Business Telephones
Your All-in-One Cloud Phone Solution.
Experience Superior Quality and Value Without Hidden Fees.
At Plain English Technology Services (PETS), we provide a high-quality, reliable cloud-based phone system with straightforward, affordable pricing. Unlike other providers that charge extra for essential features, we include the most commonly used functionalities in one flat-rate package—no surprises, just seamless communication.
Scalable to Fit Your Business
Whether you’re a startup with a single extension or a large organization with hundreds, our VoIP system grows with you. Need to scale up for rapid growth or adjust for seasonal fluctuations? PETS ensures your business stays connected, no matter the changes.
User-Friendly & Efficient
We provide comprehensive end-user and admin training at no additional cost. While expert support is always available, our system is designed for easy self-service, allowing your team to manage common tasks effortlessly.
Flexible Features to Meet Your Needs
From basic call flows to advanced capabilities, PETS has you covered. Our system supports a wide range of features, and our highly trained team is ready to customize solutions that fit your unique business needs.
Features
PETS offers all the essential features modern businesses need, plus advanced tools to enhance productivity:
- Voicemail to Email – Get voicemails delivered straight to your inbox.
- Interactive Voice Response (IVR) – Custom call routing for an optimized caller experience.
- Call Queues – Efficiently manage high call volumes.
- Multi-Device Support – Use the system seamlessly across desk phones, mobile devices, and softphones.
- Call Reporting – Gain insights into call performance and business metrics.
- Custom Music & Messaging on Hold – Keep callers engaged while they wait.
- Find-Me/Follow-Me – Route calls to multiple devices based on your schedule.
- Custom Call Parking – Define call parking solutions tailored to your workflow.
- Advanced Voicemail Options – Personalized greetings, text-to-voice, and voice-to-text.
- Conference Calling – In-call ad-hoc conferencing and dedicated conference bridges.
- Role-Based Permissions – Control user access and capabilities based on defined roles.
Add-On Services
Most features are included at a flat rate, but we also offer optional add-ons to meet specialized needs:
Fax support
Send and receive faxes via email, web interface, or traditional fax machines.
Call Sentiment Scoring
Monitor and assess call quality for compliance and team performance.
Integrations
PETS supports hundreds of integrations with popular business tools, including:
and many more…
Hardware & Softphone Support
Not all phones are created equal, and we’ve tested dozens to bring you the best options:
Poly Edge phones
Premium wired, wireless, and video phones for top-tier quality.
Yealink phones
A reliable, cost-effective selection of wired and wireless devices.
Softphone Solutions
WebRTC-based softphone with no software installation required—perfect for remote work and hot-desking
Smartphone app
Our free app for iOS and Android ensures you can make and receive calls from anywhere with a reliable data connection.
We are committed to providing a complete, customer-focused VoIP experience. Let us help you enhance your business communications with a system designed for reliability, flexibility, and ease of use.